Shipping & Returns
OUR RETURN POLICY
Something not quite right? Returns or exchanges are on us, no questions asked, within 30 days for all orders within Kenya.
Reach out to firstname.lastname@example.org with your order number within 30 days of receipt and let us know what items you would like to return - we'll get it sorted for you right away!
For all orders, items must be unworn and undamaged, with tags on, to qualify for a return or exchange. (Masks are final sale and may not be returned.) Limit of one exchange per order. Refunds will be issued in the original form of payment within 10 days of return receipt.
TOTE NOTE // Our totes and our dresses belong together! If for whatever reason you are returning a one-unit dress or shirt order and it's accompanying tote is not returned along with it, we may deduct 1200/- from your refund. If your item was more than one dress or shirt, please keep your tote:)
More questions? Check out our RETURN FAQs here!
We'll do our best to ship within 2 business days of placing an order for any in-stock item.
Kenya orders ship free! For all other international (non Kenya) orders, shipping costs will be a flat fee of $34 (excluding any additional duties or VAT on arrival).
Zuri is not responsible for any packages that are lost or stolen once they have been marked delivered by the carrier.
Please always feel free to contact us at email@example.com for further information or with any product concerns.